Mercalis is an integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Backed by proven industry expertise and results-driven technology, Mercalis helps navigate the complex life sciences marketplace by providing commercialization solutions to accelerate value and enhance patient lives.

Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success while fostering a team environment. We are a diversity-driven organization with an inclusive approach to delivering patient-centric solutions that, eliminate barriers for patients, and increase patient access to life altering medications.

The Patient Support Nurse will provide support for Parkinson’s patients and caregivers over the phone, by understanding and being able to speak to the end-to-end journey for patients and care partners in the context of Parkinson’s Disease and the company-specific program.

• Serve as the initial point of content for callers, including patients, their care partners, and/or their HCP/office staff to provide approved information and education on Parkinson's disease (PD), disease progression, general PD resources, and Client specific resources. This role is NOT to provide medical advice.
• Provide information about the client’s PD treatment option (which is delivered subcutaneously via a nonsurgical pump) and deliver basic device troubleshooting support via approved scripting.
• When appropriate, facilitate a warm transfer to key program stakeholders (e.g. Specialty Pharmacy or Medical Information) to support inquiries outside of the role’s remit.
• Utilize Mercalis’ leadership competencies as the driving force behind the team’s succes.
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed with consistency
• Conduct miscellaneous tasks or projects as assigned

• Licensed Registered Nurse with a minimum of 1 year of clinical experience in inpatient or outpatient settings
• Experience working with Parkinson's Disease patients, neurodegenerative disorders, movement disorders, or similar areas of focus is a necessity
• Experience working with medical devices and/or pumps is preferred
• Excellent communication skills
• Patient empathy and understanding are of utmost importance in this role
• Ability to educate while remaining emotionally supportive
• Maintain the highest level of ethics and integrity
• Experience in the use of motivational interviewing techniques a plus.

Why work for Mercalis?

• Diversity, Equity, Inclusion & Belonging are paramount to our culture and success. Our dedication to DEI&B is both organic and intentional
• Our Mission is rewarding and fulfilling (Patient Access to Life-Saving/Improving/Extending Medications/Treatments)
• We employ the best Talent and Tools from the Patient Access Industry (We are the Industry Leader)
• We monitor the market to ensure we offer competitive salaries and benefits.
• 401K w/ 5% matching; day-1 vestment period
• Gym Reimbursement

*This is not an exhaustive list of benefits.

*Benefits are subject to change.

** Some positions require onsite presence and/or structured hours/shifts.