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Mercalis is an integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Backed by proven industry expertise and results-driven technology, Mercalis helps navigate the complex life sciences marketplace by providing commercialization solutions to accelerate value and enhance patient lives.

Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success while fostering a team environment. We are a diversity-driven organization with an inclusive approach to delivering patient-centric solutions that, eliminate barriers for patients, and increase patient access to life altering medications.

The Patient Support Nurse will provide support for Oncology patients and caregivers over the phone, by being able to speak to the end-to-end journey for patients in the context of the Oncology program specifics.

• Serve as the initial point of contact for callers, including patients, their care partners, and/or their HCP/office staff to provide approved information and education for Oncology specific care including: benefit discussions, disease progression, along with general and program specific resources. This role is NOT to provide medical advice.
• Provide program specific treatment education via approved scripting.
• When appropriate, facilitate a warm transfer to key program stakeholders (e.g. Specialty Pharmacy or Medical Information) to support inquiries outside of the role’s remit.
• Utilize Mercalis’ leadership competencies as the driving force behind the team’s success.
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed with consistency
• Conduct miscellaneous tasks or projects as assigned

• Licensed Registered Nurse with at least 5-10 years of direct clinical oncology experience in inpatient or outpatient settings
• Preferred candidates will have experience working within a manufacturer’s Patient Support Program (PSP), supporting both patients and healthcare providers in navigating the benefit landscape, including the review of insurance verification, prior authorization requirements, and access criteria.
• Experience working as a case manager, care coordination of Oncology patients, telephonic patient care and/or patient support REMS program is preferred.
• Bachelors degree AND Oncology Certification is preferred. If Oncology Certification is not current, must be able to obtain certification.
• Excellent communication skills
• Patient empathy and understanding are of utmost importance in this role
• Ability to educate while remaining emotionally supportive
• Maintain the highest level of ethics and integrity
• Experience in the use of motivational interviewing techniques a plus.
• Ability to travel up to 25% (subject to change)
• MUST BE ELIGIBLE TO OBTAIN LICENSURE IN ALL 50 STATES!!