Valeris is an integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Backed by proven industry expertise and results-driven technology, Valeris helps navigate the complex life sciences marketplace by providing commercialization solutions to accelerate value and enhance patient lives.

Valeris fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success while fostering a team environment. We are a diversity-driven organization with an inclusive approach to delivering patient-centric solutions that eliminate barriers for patients and increase patient access to life-altering medications.

As the Sr. Program Manager, you will have primary oversight of the assigned therapeutic area within a Patient Support Program.  You will also serve as the primary point of contact for the program(s). This includes managing the day-to-day activity of the program and supervising the assigned program staff.  To succeed, you will maintain extensive interaction with internal and external customers, help define and execute the work plan for program staff, have significant participation in programs’ strategic planning, and be accountable for the proper execution of contract terms for assigned program(s). The Sr. Program Manager reports to the Program Director within Valeris’ Market Access organization.

• Coach, develop, and lead direct reports, as well as take an active role in the coaching and development of down-line reports.
• Manage program(s) per the scope of work, program, and standard operating procedures within the contracted budget.
• Manage day-to-day interactions with external program clients, including the Patient Support Liaison team.
• Directly or through indirect leadership, drive assigned performance responsibilities of the team and team members.
• Define areas for analysis and partner with the data analyst team to create and write client reports and other deliverables.
• Monitor and report on program statistics and metrics used to measure the performance of team members, teams, and the program as a whole.
• Presentation of program information to internal and external customers.
• Escalate issues that put the program’s course in jeopardy of not delivering to contracted standards.
• Own program budget and invoicing with internal and external stakeholders
• Define and lead strategy with Hub Services leadership and client team on initiatives to improve process and performance.
• Travel on a limited basis to and attend related meetings/conferences as required.
• Participate in interviewing prospective employees, evaluating current employees, and training employees.
• Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors.
• May assist with User Acceptance Testing to support the program.
• Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events)
• The ability to support the initial contracting process and potentially own the contract renewal process.
• Take responsibility to share best practices with other PM colleagues.
• Adherence to training deadlines for all corporate policies and procedures governing access to confidential data, ensuring on-time completion.
• Ensure that all SOPs are developed, executed, and followed consistently.
• Conducts miscellaneous tasks or projects as assigned.

• Bachelor’s degree in a relevant discipline or equivalent work experience
• 5 - 6 years of experience working in Reimbursement, Pharmaceutical Manufacturing, or Patient Services
• Experience managing a team of Case Managers, Patient Service Representatives, or similar role
• Experience reporting on HUB metrics and communicating trends to clients
• Demonstrated successful leadership experience
• Excellent PC skills, including Microsoft Office and Internet experience; excellent verbal and written communication and presentation skills
• Strong analytical and problem-solving skills
• Strong affinity to work with patients, display empathy, and have a desire to engage and support the treatment access process
• Strong communication skills, both written and verbal, are essential