Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of Valeris and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients.

The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

Position Summary

The Vice President, Enterprise Program Management & Process Excellence is a senior executive responsible for leading enterprise-wide program execution and continuous improvement within a shared services operating model. This role provides centralized leadership for complex, cross-functional initiatives supporting Life Sciences operations and large-scale contact center environments, ensuring consistent execution, operational rigor, and scalable performance across the enterprise.

The VP oversees enterprise program governance while leading a team of Six Sigma Black and Green Belts focused on driving process standardization, efficiency, quality, compliance, and customer experience improvements. This leader will be instrumental in transforming how shared services deliver value, enabling agility and scalability in highly regulated and high-volume service environments.

• Shared Services Enterprise Program Leadership

  • Lead and govern enterprise-level programs delivered through a shared services model, supporting multiple business units, brands, and client programs.
  • Establish standardized program and project management frameworks that ensure consistency, transparency, and accountability across Life Sciences and Contact Center operations.
  • Translate enterprise and business-unit strategies into executable programs with clearly defined outcomes, milestones, and value realization metrics.
  • Oversee complex, multi-workstream initiatives including technology implementations, operational transformations, regulatory readiness, and service model evolution.
  • Ensure effective risk management, dependency tracking, and issue resolution in environments with competing priorities and shared resources.

  Process Excellence & Continuous Improvement (Life Sciences & Contact Centers)

  • Own the enterprise process excellence strategy, aligning Lean and Six Sigma initiatives to shared services objectives and regulatory requirements.
  • Lead, coach, and develop a team of Six Sigma Black and Green Belts embedded across operational areas.
  • Drive process improvement initiatives focused on:
  • Contact center efficiency, capacity management, quality, and customer experience
  • Life Sciences operational compliance, documentation, and controlled process execution
  • Reduction of variation across programs, clients, and service lines
  • Promote a data-driven culture leveraging KPIs, root cause analysis, and statistical methods to improve performance and decision-making.
  • Ensure continuous improvement efforts are sustainable, scalable, and auditable.

  Transformation & Operating Model Maturity

  • Lead shared services transformation initiatives, including operating model optimization, standardization, and service delivery maturity.
  • Support enterprise change efforts such as growth scaling, new program onboarding, technology modernization, and post-merger integration.
  • Partner with functional leaders to balance enterprise standardization with program-specific needs.
  • Drive adoption of best practices across dispersed teams while maintaining flexibility in dynamic service environments.

  Team Leadership & Dispersed Workforce Management

  • Build and lead high-performing, geographically dispersed teams across program management and process excellence functions.
  • Develop talent through coaching, mentoring, and structured capability-building programs.
  • Foster a strong culture of accountability, collaboration, and continuous improvement within remote and hybrid work environments.
  • Establish succession planning and leadership development pathways within shared services.

  Executive & Stakeholder Engagement

  • Serve as a trusted advisor to executive leadership on enterprise execution, operational performance, and transformation progress.
  • Communicate clearly with senior stakeholders, presenting concise insights, risks, and recommendations.
  • Partner closely with Compliance, Quality, IT, Operations, and Client Leadership teams to ensure alignment and successful delivery.
  • Represent shared services program management and process excellence in executive forums and client-facing discussions when required.

• Required

  • Bachelor’s degree in Business, Engineering, Operations, or a related field (Master’s degree preferred).
  • 15+ years of progressive leadership experience in enterprise program management, shared services, or operational excellence roles.
  • Demonstrated experience leading large-scale, cross-functional initiatives in shared services environments.
  • Proven success leading and developing teams of Six Sigma Black and Green Belts.
  • Strong understanding of contact center operations and high-volume service delivery models.
  • Experience operating within regulated Life Sciences or healthcare-related environments.
  • Extensive experience leading geographically dispersed and remote teams.

  Preferred

  • Six Sigma Black Belt certification (Master Black Belt strongly preferred).
  • PMP or equivalent program/project management certification.
  • Experience supporting Life Sciences contact centers, pharmacovigilance support, patient services, or regulated customer support operations.
  • Experience with enterprise transformations, M&A integration, or large-scale system implementations (e.g., CRM, CCaaS, ERP).

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