Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members,

Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

The Senior Director, Field Reimbursement Management (FRM) Services is responsible for the strategic oversight, operational excellence, financial performance, and scalable growth of all FRM programs across the organization. 

The ideal candidate brings direct experience working within a pharmaceutical manufacturer, including participation in brand launches, cross-functional collaboration with Brand and Market Access teams, and partnership with field-based commercial teams. This experience ensures the ability to align FRM strategy with client objectives, launch readiness planning, and real-world commercial execution. 

This position is remote; however, periodic travel may be required to support client meetings, internal leadership meetings, and training events. 

• Provide strategic leadership and oversight for all Field Reimbursement Management (FRM) programs across the organization 

• Oversee Directors and FRM Team Leads to ensure consistent execution and performance across programs 

• Ensure achievement of program KPIs, service level agreements (SLAs), and client performance expectations 

• Establish and maintain standardized operating procedures for reimbursement support services, including benefits verification, prior authorizations, appeals, buy-and-bill processes, and specialty pharmacy coordination 

• Partner with pharmaceutical manufacturer clients, including Brand Managers, Market Access teams, Sales Leadership, and Medical Affairs, to align FRM execution with brand strategy and commercial objectives 

• Provide leadership support during product launches, including launch planning, training alignment, and field coordination 

• Maintain full financial oversight of the FRM service line, including revenue forecasting, headcount planning, and margin performance 

• Partner with Talent Acquisition to define candidate profiles, support recruitment strategy, and ensure timely hiring of qualified FRM staff 

• Participate in interviews and hiring decisions for leadership roles 

• Oversee workforce planning, succession planning, and leadership development initiatives 

• Ensure operational continuity across multiple CRM and software systems, including internal platforms and client-based systems 

• Lead teams through system implementations, transitions, and workflow enhancements 

• Standardize documentation practices, reporting structures, and data governance processes across programs 

• Serve as executive sponsor for key client accounts and lead governance meetings and strategic business reviews 

• Ensure compliance with FDA, OIG, and client-specific regulatory requirements 

• Oversee quality assurance processes, audit readiness, and risk mitigation efforts 

• Identify opportunities for operational efficiencies, scalability, and service line innovation
• Utilize Valeris’ values as the driving force behind the team’s success
• On time adherence to training deadlines for all corporate policies and procedure
• Ensure all SOPs are followed with consistency
• Perform additional tasks or projects as assigned

Required Qualifications 

• Bachelor’s degree required; advanced degree preferred 

• 10+ years of experience in pharmaceutical reimbursement, patient access, or FRM services 

• 5+ years of progressive leadership experience managing multi-program teams 

• Demonstrated FRM Team management experience 

• Strong understanding of medical and pharmacy benefit dynamics 

• Experience managing both virtual and field-based teams 

• Proven experience operating across multiple CRM and software systems (internal and client-based environments) 

• Experience leading teams through system transitions and operational change 

Strongly Preferred 

• Experience working within a pharmaceutical manufacturer organization 

• Direct participation in at least one brand launch (pre-launch through post-launch execution) 

• Experience collaborating with: 

• Brand Managers 

• Market Access teams 

• Field Sales Leadership 

• Medical Affairs 

• Ability to work during Eastern Standard Time Business Hours 

Physical Demands & Work Environment

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. 

Why Work for Valeris?

We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

Our Commitment to Equal Opportunity

At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.